privacy policy

This privacy policy describes what personal information of our subscribers ("Subscribers") and visitors ("Visitors") (collectively, "Users") is collected and how and when it might be used or shared by ClinDatrix or trusted partners to deliver or enhance our services.  Our privacy policy complies with the principles of the Privacy Shield and is effective prior to self-certification.

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Who We Are

ClinDatrix is a contract research organization (CRO) that provides clinical project management, clinical monitoring, clinical data management, pharmacovigilance and safety, biostatistics, medical writing and regulatory affairs services to business customers.  Data management services include electronic data capture as a private cloud solution.

The information that ClinDatrix collects in connection with our services is hosted on servers located in the United States (US) unless otherwise provided, and may be processed or accessed outside of the European Economic Area countries by us or our service providers. By using the services, you freely and expressly give ClinDatrix your consent to export your information and data outside of the European Economic Area.

 

Information We Collect

We collect information in different ways from Users who may access our services, or the network of websites accessible through our services.

Registration and Account Information. Subscribers are asked to provide certain personal information when they sign up for our services including name, postal address, email address, phone number, and billing information.

Social Media. Our websites do not include social media features.

Customer Surveys. ClinDatrix does not collect customer surveys.

Collection by Linked Websites. We may provide links to some third party websites as a convenience to the User. Please exercise care when visiting linked websites. The linked websites have separate and independent privacy statements, notices and terms of use which we recommend you read carefully. When you visit or make purchases through these third party sites, you may be asked to provide personal information, such as your name, address, email address, phone number, and credit/debit card information. Please note that in such cases, you are providing information to a third party and we have no control over such third party's use of any information you provide and, therefore, we have no responsibility or liability for the manner in which the third party that operates a linked website may collect, use, disclose, secure or otherwise treat your personal information. Except as provided herein, we will not provide any of your personal information to any third parties without your consent.

 

Use of Information

Services.  We use the information we collect to provide our services. We do not collect information about your computer or phone device.

Subscriber Contact/Account Information. The information collected from Subscribers is used to manage each Subscriber's account (such as for billing and account management purposes) but is not used to promote other products or services.

Analytics/Statistics. We use information gathered from our website analytics (for example, User IP addresses) to help diagnose problems with our servers, and to administer and optimize our websites. We do not gather broad demographic information from this data.

Responses to Email Inquiries. When Subscribers send email inquiries to us, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry we receive.

Customer Surveys. We do not perform customer surveys.

 

Sharing of Personal Information

We do not share personal information with other business entities.

Product and Service Partners. Some products or services are offered or promoted to Users in conjunction with a partner or sponsor. For example, we may partner with other corporate affiliates of ClinDatrix for providing a particular service. We may share certain User information such as contact or demographic information, but no billing information, with such partners or sponsors in order to provide the relevant services. If we share User information with such partners and sponsors, we require that they maintain the User information in confidence, and use the information solely for purposes of providing the services.

Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments. Your personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Online Advertisements. We do not share personally identifiable information about individual Users with advertisers.

Customer Surveys. We do not perform customer surveys.

Sale of Business. If ClinDatrix is involved in a merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings, you will be notified via email and/or a prominent notice on our website of any such change in ownership or use of your personal information as well as any choices you may have regarding your personal information.

Legal Reasons. We may access, preserve and share information about Users with companies, organizations, governmental entities or individuals outside of ClinDatrix if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about Users as necessary to: (i) establish or exercise ClinDatrix legal rights or defend against any legal claim including threatened claims involving ClinDatrix based on the anonymity of a domain name; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of ClinDatrix Terms of Service.

 

Your Options

How to Access or Modify Your Information. We allow you to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information we have in our custody or control by contacting support via email or phone. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

EU – US Privacy Shield. We participate in, and have certified our compliance with, the EU-US Privacy Shield Framework.  We are committed to subjecting all personal data received from EU member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

We are responsible for the processing of personal data we receive under the Privacy Shield Framework, including information we subsequently transfer to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the US Federal Trade Commission.

You may direct any inquiries or complaints related to our Privacy Shield compliance to privacy@clindatrix.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact our US-based third party dispute resolution provider JAMS (free of charge) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim.

Under certain conditions (specified at https://www.privacyshield.gov/article?id=ANNEX-I-introduction), you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

 

Data Security 

We have implemented measures designed to protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no data storage or transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information in transit and as stored on our systems or the systems of our third party service providers, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite our best efforts.  Information exchanged with folders on our servers is encrypted.

Password. Your online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).

 

Revisions To This Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses.

 

Children Under 13

Our websites are not directed towards children. With the exception of FDA authorized clinical pediatric studies, we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been unduly collected, we will use all reasonable efforts to delete such information from our database.

 

Contact Us

If you have any questions about this Privacy Policy or the practices described herein, you may contact: ClinDatrix, Inc., 1 Ada, Suite 250, Irvine, CA 92618 or privacy@clindatrix.com

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